customer service Archives

ForHousing | Involving tenants and giving the community a voice

|Date: 14 December, 2023

ForHousing | Involving tenants and giving the community a voice

Delivering on our commitment to getting it right means involving tenants every step of the way, says Nige ...

Delivering on our commitment to getting it right means involving tenants every step of the way, says Nigel Sedman, Executive Director of Homes at ForHousing. According to Maslow, having a warm, safe p ...

14 December, 2023
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Golding Homes appoints new Director of Customer Experience

|Date: 25 May, 2023

Golding Homes appoints new Director of Customer Experience

Housing provider Golding Homes has confirmed the appointment of Rachel McFarlane to its Executive Team in ...

Housing provider Golding Homes has confirmed the appointment of Rachel McFarlane to its Executive Team in the new role of Director of Customer Experience. Rachel will join the Maidstone-based organis ...

25 May, 2023
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North Wales Housing picks Civica cloud platform to improve resident experience

|Date: 18 April, 2023

North Wales Housing picks Civica cloud platform to improve resident experience

Leading housing provider North Wales Housing (NWH) is moving all housing services to the cloud via a new ...

Leading housing provider North Wales Housing (NWH) is moving all housing services to the cloud via a new partnership with GovTech leader Civica. In a new 10-year, £800K partnership, NWH will implement ...

18 April, 2023
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Social housing managers must now obtain qualifications

|Date: 9 March, 2023

Social housing managers must now obtain qualifications

Social housing qualifications ‘no silver bullet’, says law firm Winckworth Sherwood. The Department for L ...

Social housing qualifications ‘no silver bullet’, says law firm Winckworth Sherwood. The Department for Levelling Up, Housing and Communities has confirmed that social housing managers must now obtain ...

9 March, 2023
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Switch2 Energy CEO calls for new focus on standards of Heat Network management

|Date: 24 January, 2023

Switch2 Energy CEO calls for new focus on standards of Heat Network management

Communal heating specialist Switch2 Energy has called on UK heat suppliers to re-focus their approach on ...

Communal heating specialist Switch2 Energy has called on UK heat suppliers to re-focus their approach on the way heat networks are developed, operated, and managed — to prioritise efficiency, technolo ...

24 January, 2023
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City Plumbing launches new digital diagnostic tool for boilers

|Date: 11 January, 2023

City Plumbing launches new digital diagnostic tool for boilers

City Plumbing has introduced a new digital tool to help housing associations quickly and accurately diagn ...

City Plumbing has introduced a new digital tool to help housing associations quickly and accurately diagnose heating system faults, identify replacement parts and improve the lives of their tenants th ...

11 January, 2023
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#NCSW2022 Webinar: Great customer service for heat networks — what does it look like and how do we achieve it?

|Date: 3 October, 2022

#NCSW2022 Webinar: Great customer service for heat networks — what does it look like and how do we achieve it?

Join Insite Energy on 6th October 2022 for a discussion on how customer service for heat networks compare ...

Join Insite Energy on 6th October 2022 for a discussion on how customer service for heat networks compares to the wider industry, what it should look like and how it can be achieved. In light of Nat ...

3 October, 2022
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Mears maintains Institute of Customer Service ServiceMark achievement

|Date: 11 July, 2022

Mears maintains Institute of Customer Service ServiceMark achievement

Mears has once again been recognised for its customer service excellence by achieving ServiceMark — the N ...

Mears has once again been recognised for its customer service excellence by achieving ServiceMark — the National Customer Service Standard. The Institute of Customer Service ServiceMark accreditation ...

11 July, 2022
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The story so far: believe housing hits six months of automated chat

|Date: 17 June, 2021

The story so far: believe housing hits six months of automated chat

2020 saw a flurry of digital transformation activity across the housing sector, and for some social landl ...

2020 saw a flurry of digital transformation activity across the housing sector, and for some social landlords, the first brave steps with automated messaging. Six months after supporting believe housi ...

17 June, 2021
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VIVID wins European award for its work helping customers and communities during the pandemic

|Date: 19 March, 2021

VIVID wins European award for its work helping customers and communities during the pandemic

Housing association VIVID has been recognised at the European Contact Centre and Customer Service Awards, ...

Housing association VIVID has been recognised at the European Contact Centre and Customer Service Awards, winning Gold in the category for public sector, healthcare and charities — ‘Responding in a Cr ...

19 March, 2021
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