Anchor pioneers digital era of property operations with Plentific

Anchor pioneers digital era of property operations with Plentific

Anchor, England’s largest not-for-profit provider of housing and care for people in later life, has selected Plentific to digitalise operations across its portfolio.


Plentific will provide a single real-time platform which connects Anchor colleagues and residents with contractors, digitalises the supply chain and adds value via a frictionless and more responsive solution to managing property operations. Plentific is enabling Anchor to move to a single technology and supply infrastructure, delivering property services more effectively to its residents.


Anchor & Plentific have a joint mission to utilise technology to make the lives of residents easier. Together, they will connect communities and digitally transform housing operations, whilst unlocking efficiencies both within the operations of the business and for residents.


The platform will be deployed as an integration layer to unify Anchor’s contracting partners, digitalising operations for Anchor’s Tier 1 main contractors and Tier 2 sub-contractors, building a resilient solution with wider supplier visibility.


Plentific’s configurable system enables Anchor to rapidly deploy the solution without the need to develop its own bespoke product. The new platform provides the integration layer, enabling Anchor to improve its service to residents, with simpler interfaces, enhanced workflows and automation.


Besides integration, Plentific’s platform will also enable a number of other automations including work order management for proactive planned and reactive maintenance, inspections, resident engagement, as well as supply chain, voids and compliance management. It also includes a marketplace of local SME contractors.


The optimisation of processes is planned for roll out in early 2025, with the whole process validation taking eight months.


Conscious that the residential sector needs a collective shift to digitalisation for the benefit of both the landlord and resident, Plentific and Anchor will share insights from their transformational journey with the wider UK housing sector. Over time, the intention is to deliver a blueprint for adoption by the industry.


Sarah Jones, Chief Executive of Anchor, said: “We know that completing repairs and planned property works on time, to a good standard, at a price that represents value for money is central to our residents’ experience of their homes and it is vital that we get this right. Our partnership with Plentific will help us to achieve this aim, harnessing the power of aligned people, systems and processes to deliver a consistent and responsive service.”


Cem Savas, CEO of Plentific, added: “We are excited to be working in partnership with Anchor to deliver a tenant-first experience. Our platform is enabling Anchor to process jobs in a flexible way, bringing services to residents more efficiently, achieving Value for Money whilst delivering good quality homes across Anchor’s communities. Together, we are developing a digital blueprint encompassing our full suite of solutions, which will be replicated across the UK housing sector, maximising capabilities and taking property operations to the next level.”

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