Heat Trust Archives

Groundbreaking heat network achieves consumer protection scheme registration

|Date: 31 August, 2023

Groundbreaking heat network achieves consumer protection scheme registration

Heat Trust, the consumer champion for people living on communal and district heat networks, has successfu ...

Heat Trust, the consumer champion for people living on communal and district heat networks, has successfully registered its first networked heat pump site under its consumer protection scheme. The pio ...

31 August, 2023
Read more
Consumer champion publishes guidelines on billing and handling complaints amid soaring bills this winter

|Date: 14 October, 2022

Consumer champion publishes guidelines on billing and handling complaints amid soaring bills this winter

Support needed for families who are facing winter bills of almost £1,000 per month. With more than half a ...

Support needed for families who are facing winter bills of almost £1,000 per month. With more than half a million households living with unregulated communal heating systems that fall outside of the e ...

14 October, 2022
Read more
New industry report highlights best practice in supporting heat network customers in financial difficulty

|Date: 22 July, 2022

New industry report highlights best practice in supporting heat network customers in financial difficulty

In response to the unprecedented increase in wholesale gas prices, and the knock-on impact this has had o ...

In response to the unprecedented increase in wholesale gas prices, and the knock-on impact this has had on the cost of heating for those with communal or district heating systems, a new report reveals ...

22 July, 2022
Read more
100th heat network site signs up with Heat Trust

|Date: 7 June, 2021

100th heat network site signs up with Heat Trust

Heat Trust says it is seeing a growing number of heat suppliers signing up to offer its consumer protecti ...

Heat Trust says it is seeing a growing number of heat suppliers signing up to offer its consumer protection standards to customers, with 100 sites now part of the scheme. The heat network at Clapham P ...

7 June, 2021
Read more
Enfield’s energy company an example of best practice

|Date: 23 July, 2019

Enfield’s energy company an example of best practice

The regulator for the gas and electricity markets in Great Britain, Ofgem, visited Energetik’s energy cen ...

The regulator for the gas and electricity markets in Great Britain, Ofgem, visited Energetik’s energy centre in Arnos Grove recently to talk about Enfield Council’s heat network company, its best prac ...

23 July, 2019
Read more
Delivering better outcomes from heat networks

|Date: 8 January, 2018

Delivering better outcomes from heat networks

Local authorities and housing associations must put customer service at the heart of heat network plans. ...

Local authorities and housing associations must put customer service at the heart of heat network plans. Bindi Patel, Head of Scheme at Heat Trust, explains how the scheme can work with landlords and ...

8 January, 2018
Read more