customer services Archives

MyRaven customer portal takes off with Aareon

|Date: 13 March, 2018

MyRaven customer portal takes off with Aareon

Raven Housing Trust has chosen an online customer portal from Aareon. MyRaven, which will offer a wide ra ...

Raven Housing Trust has chosen an online customer portal from Aareon. MyRaven, which will offer a wide range of online services to over 6,500 residents across Surrey and Sussex, will free-up existing ...

13 March, 2018
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It’s all about Customer Service — lessons learnt from 30 years of Omfax

|Date: 20 February, 2018

It’s all about Customer Service — lessons learnt from 30 years of Omfax

Peter Graddon, Director of Omfax Systems, discusses the importance of customer service in the social hous ...

Peter Graddon, Director of Omfax Systems, discusses the importance of customer service in the social housing sector. The key lesson we have learnt after 30 years of working alongside social landlords ...

20 February, 2018
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County Durham landlord ranked top three according to independent survey

|Date: 26 January, 2018

County Durham landlord ranked top three according to independent survey

A tenant survey has graded County Durham Housing Group in the top three of UK social landlords, according ...

A tenant survey has graded County Durham Housing Group in the top three of UK social landlords, according to TLF Research. 1,000 customers were selected at random to take part in the group’s annual Su ...

26 January, 2018
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Delivering better outcomes from heat networks

|Date: 8 January, 2018

Delivering better outcomes from heat networks

Local authorities and housing associations must put customer service at the heart of heat network plans. ...

Local authorities and housing associations must put customer service at the heart of heat network plans. Bindi Patel, Head of Scheme at Heat Trust, explains how the scheme can work with landlords and ...

8 January, 2018
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Improving customer services at the first point of contact

|Date: 28 November, 2017

Improving customer services at the first point of contact

Peter Graddon, Director of Omfax Systems, discusses customer service solutions for the social housing sec ...

Peter Graddon, Director of Omfax Systems, discusses customer service solutions for the social housing sector. The budget proved that housing is higher up political agenda than ever before. The need fo ...

28 November, 2017
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Teign Housing chooses Civica’s integrated housing solutions to enhance customer service

|Date: 19 April, 2017

Teign Housing chooses Civica’s integrated housing solutions to enhance customer service

Teign Housing selects Civica Housing and Asset Management solution to manage property assets and improve ...

Teign Housing selects Civica Housing and Asset Management solution to manage property assets and improve customer service for the future. Teign Housing, based in Newton Abbot, Devon manages more than ...

19 April, 2017
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