In celebration of International Tenants’ Day, Fortem is proud to announce the launch of its new Customer Portal — a dedicated online space designed to give residents everything they need to know about upcoming and ongoing works in their homes and communities.
The portal provides clear, easy-to-understand information, accessible in multiple languages, covering:
- What to expect during planned works
- The Fortem team working on site
- Frequently Asked Questions
- The latest news and project updates
To complement the online experience, residents will also have access to printed brochures and guides, ensuring support and reassurance at every stage of the process. By bringing all essential information together in one user-friendly place, the portal helps residents feel informed, supported, and confident about the works taking place in their homes.
Because Every Home Matters.
Danny Wyer, Corporate Head of Asset Management at Lincolnshire Housing Partnership (LHP) commented: “We’re delighted that Fortem have launched a new portal for LHP customers. It’s a fantastic step forward in improving visibility, transparency, and convenience around capital works and retrofit projects. The portal gives our customers greater support and visibility over their works, and we’re confident it will enhance their overall experience. We’re proud to work with partners like Fortem who share our commitment in putting customers first.”
Rebecca Goodwin, Regional Customer Care Manager at Fortem added: “Having everything in one place means customers feel more supported and engaged. They can quickly find information, contact us, and feel reassured about the works happening in their homes and in their area.”
More information on the portal can be found here: https://youtu.be/S2YZDwcU0Ts
