#NCSW2022 Webinar: Great customer service for heat networks — what does it look like and how do we achieve it?

#NCSW2022 Webinar: Great customer service for heat networks — what does it look like and how do we achieve it?

Join Insite Energy on 6th October 2022 for a discussion on how customer service for heat networks compares to the wider industry, what it should look like and how it can be achieved.  

In light of National Customer Service Week commencing on the 3rd of October and the current cost-of-living and energy crisis, Insite Energy will be hosting a discussion on customer services for heat networks.

Our panel of speakers provide in-depth knowledge of the heat network industry, as well as the customer service processes and operations within it

This session will aim to compare where heat networks sit in line with wider customer service trends in the industry in respect to four key themes:

  • Empathetic advisors & knowledgeable experts; 
  • Responsiveness & accessibility; 
  • Self-serve capabilities & digitalisation; and 
  • First-time fix & continuous improvement 

If you’re a heat supplier with customer service responsibilities — whether direct or indirect via appointing third-party providers — or simply interested in joining the discussion, then the organisers hope to see you there.

Panel members

  • Josh Davis – Senior Heat Network Consultant, Chirpy Heat 
  • Sarah Diver – Heat Network Consultant, Adjuvo 
  • Wendy Tulloch – Customer Service Account Executive, Pegasystems 

Please note: Once registered, you will receive an invite to this event from Insite Energy with a link to join the event on the 6th of October 2022.

You can register for the free webinar here.

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