Luton Borough Council is partnering with leading field service management (FSM) technology provider, Totalmobile, to support a major transformation of its Repairs and Maintenance service, forming a key part of the Council’s wider housing system upgrade and digital strategy.
The new digital platform will provide advanced field working, real-time workforce management, asset management and performance monitoring, helping the Council improve response times, streamline internal operations, reduce costs and deliver more consistent, transparent services to residents.
Ifti Awan, Project Manager, Housing System Replacement Project – Digital Data and Technology at Luton Borough Council, said: “We needed a proven platform to transform how we manage assets and deliver repairs. Totalmobile’s public sector experience and technology gives us the confidence that we can modernise at pace and improve service quality for our communities.”
Working closely with the team at Luton, Totalmobile will tailor its platform to the Council’s unique operational needs, allowing for integration with wider digital systems and resulting in a joined-up approach to service delivery. Field teams will have access to real-time job information to enable faster decision-making and strengthen accountability across the board.
Chris Hornung, Managing Director of Public Sector at Totalmobile, commented: “Luton Borough Council is a great example of how public sector organisations can adopt smart digital platforms to modernise critical services. We’re proud to support the Council to deliver a faster, more responsive experience for residents and frontline teams alike.”
The new partnership highlights Totalmobile’s leadership in public sector transformation, supporting housing, health, and emergency services across the UK. It also complements the company’s Field First platform — built specifically for field teams to boost productivity and service quality. Learn more at www.totalmobile.com.
