L&Q, one of the UK’s leading housing associations, has chosen field service management (FSM) specialist Totalmobile to deliver the scheduling and fulfilment of repairs within its Transformation & Change portfolio. The move will see L&Q’s £60m repairs and maintenance service upgraded to Totalmobile’s Field First platform, bringing scheduling and service delivery together within a single, powerful system.
The upgrade builds on the successful long-term relationship between the two organisations. L&Q’s strategy is to focus on ensuring residents have safe and decent homes and access to services they can rely on. By modernising technology and simplifying processes, this move will enable more responsive services to the 250,000 residents who live in L&Q-managed homes.
By uniting scheduling and service delivery into one platform, Field First will enable L&Q to improve appointment flexibility, provide real-time updates to residents, and give service teams instant access to the information they need to resolve repairs quickly and effectively.
Vicki Sanderson, Director of Maintenance Services at L&Q, said: “We’re delighted to partner with Totalmobile on this major upgrade. Our focus is on ensuring residents enjoy safe, comfortable and well-maintained homes. By investing in our systems, processes and people, we’re building a future-ready repairs service — delivering faster responses, more first-time fixes and better communication every step of the way.”
The platform will also integrate with L&Q’s new housing management and finance systems, providing a seamless process for managing thousands of repairs every month and removing duplication caused by legacy systems.
David Webb, Managing Director of Property and Facilities Management at Totalmobile, added: “We’re thrilled to be working with L&Q on this latest phase of their transformation. By utilising technology to remove operational silos, they are creating a foundation for faster delivery, better communication, and more efficient use of resources – all of which will have a real and positive impact for residents and their operatives.”
The move to Field First will help L&Q meet rising expectations in the housing sector by offering a digitally empowered, operationally efficient platform that can adapt to changing needs. It is another example of how the Totalmobile FSM platform is enabling housing providers across the UK and Ireland to raise the bar for resident-focused service delivery.
Learn more about how Totalmobile’s Field First platform supports digital innovation in housing and property services by visiting its Field Service Management Hub.
