Totalmobile has partnered with First Choice Homes Oldham (FCHO) to modernise how repairs and wider neighbourhood services are delivered across its 11,500 homes. The organisation has now gone live with Totalmobile’s Field First platform, marking a major step in FCHO’s ongoing plans to improve service quality and make better use of digital tools across its operations.
The Field First platform brings repairs, voids work, workforce activity and property information together in one connected system. By moving away from fragmented processes, FCHO can plan and deliver work more efficiently, improve communication at every stage of the repairs journey and give frontline teams clearer access to the information they need.
David Webb, Managing Director of Property and FM at Totalmobile, said: “FCHO is investing in a modern, connected approach to service delivery, and we’re proud to support that journey. Field First gives their teams a clearer view of work on the ground and helps ensure repairs are completed with the consistency and reliability residents expect. It’s a strong example of how a unified platform can make a practical difference across housing services.”
The platform is now live within FCHO’s Housing Repairs service, providing operatives with real-time job information, clearer workflows and a more connected way of working. The organisation will extend the platform to its Neighbourhood Care Team, building a consistent approach across more frontline services.
Bharat Velji, Director of Digital and Technology at FCHO, said: “Our work with Totalmobile marks a significant turning point in how we deliver services. By moving to a single, agile system, we reduce operational complexities, enabling our teams to focus on what matters most — supporting our customers. With dynamic scheduling and enhanced access to real-time data, we’re confident this partnership will improve our efficiency and raise the bar for customer experience in the housing sector.”
FCHO’s investment in Field First aligns with its broader ambition to modernise systems, streamline processes and create a more responsive experience for residents. The platform will also help the organisation strengthen performance oversight, improve the use of data and plan work more effectively across a large and diverse housing portfolio.
Learn more about how Totalmobile’s Field First platform supports digital innovation in housing and property services by visiting its Field Service Management Hub.
