Propeller has rolled out a cloud-based workforce management system for Arthington Property Services (APS), streamlining planned maintenance operations for more than 1,000 properties each year.
Established in 2020, APS is the in-house contractor for Leeds Federated Housing Association, responsible for carrying out planned maintenance works to homes in Leeds, Wakefield and North Yorkshire.
Propeller’s software enables operatives to be managed remotely, with jobs assigned in real time. Through a mobile app, operatives can access all property details, complete gas and electrical certifications, and update documentation digitally. This information is stored electronically, creating a secure, permanent record of each visit.
Propeller is also developing additional functionality for APS to integrate external supplier data into the system, such as material costs. This will allow expenses to be automatically recorded against each job and instantly checked against agreed prices.
Steve Preston, Operations Manager at APS, said: “As soon as we were shown how Propeller works, we knew it would be a good fit for our business. The software had a more intuitive look and feel than our previous system and additional functionality such as on-site certification tools and cost-tracking features.
“The onboarding was excellent and exceeded our expectations. The Propeller team was very communicative throughout. They guided us through every stage and were there in person during mobilisation which made a huge difference. It only took three months for the software to go live which was earlier than we’d planned.
“Our workforce has taken to the new software quickly, and it’s already helping us to be more efficient and reduce manual processes. Importantly, it also supports our operational goals by recording accurate work times and other job-related costs, helping us to demonstrate value for money.”
Ian Hippach, Commercial Director at Propeller, added: “It’s been a pleasure working with APS to implement a more user-friendly system that better meets their operational needs. The project is a great example of how technology can make real improvements quickly and effectively. By making processes simpler and more accurate, we’re helping APS achieve greater efficiency, cost control, and service quality.
“We look forward to building on our partnership with APS, helping them to continue to streamline their maintenance service.”
