bpha delivered a strong half-year financial performance with an overall operating surplus of £30.1m.
The report shows bpha’s key financial information halfway through the financial year, demonstrating a solid performance in the face of continuing financial headwinds.
CEO, Richard Hill, said: “I am pleased the report demonstrates we have continued a robust financial performance, making healthy progress against our strategic commitments. We will continue to work closely with our customers and prioritise their feedback for the remainder of this year and beyond.”
Our progress has included:
- We launched our refreshed four-year Customer Strategy in April, outlining our plans to become a landlord that our customers trust based on their experience of us. Our TSM results (June) showed satisfaction increasing by 4.2% for rental customers and 5.7% for homeowners
- Customers continued to influence our decisions and priorities, with our customer-led Service Improvement Panel carrying out in-depth reviews of our core services. This included recommendations that were implemented as part of our new repairs policy
- We completed Bury Court, the second block of our exciting regeneration project to enhance our tower blocks in Bedford, including improving energy efficiency and costs for customers
- We continued to invest in making homes warm, efficient and sustainable, including increasing the proportion of our homes achieving EPC level C or above to 93%.
CFO, Julian Pearce, commented: “We are pleased to report a solid first half performance for the six months ended 30 September 2025. We increased our capital investment in existing homes to help meet the high ‘bpha standard’ that we have set. Our development programme continued at pace – with spend increasing to £39.5m. While the economic environment continues to be challenging, our strategy ensures we will continue to invest in the upkeep of our customers’ homes and respond to opportunities to provide more much-needed homes.”
Highlights include:
- We have built 69 homes since the beginning of the financial year (Sept 2024: 119)
- We have invested £22.1m in existing homes (Sept 2024: £19.3m)
- We have a stable core operating margin of 39% (Sept 2024: 43%).
The bpha group half year financial report is available online at www.bpha.org.uk/about-us/financial-performance/125/
