Saxon Weald has selected a real-time scheduling and optimisation solution to support the delivery of repairs, inspections and maintenance services across its nearly 7,000 homes, as part of a wider business transformation programme focused on improving services for both residents and colleagues.
The solution integrates Solvares Field Service’s VISITOUR AI-enhanced scheduling and route optimisation technology with Microsoft Dynamics 365 and is delivered through Infinity Group’s BRIKHousing management system. This integrated approach enables housing providers to plan, schedule and adjust field activity in real time within a single housing management platform.
Saxon Weald manages nearly 7,000 homes across Sussex and Hampshire and delivers services through its in-house repairs and maintenance team, HomeFix. HomeFix employs around 90 field operatives providing responsive repairs, planned maintenance, inspections and complex works, alongside ongoing communal improvements.
The housing association is undergoing a significant change in how it uses technology, adopting systems that allow information to flow seamlessly across front- and back-office teams and support a more agile operating model. The new scheduling capability forms a key part of this transformation, helping connect planning, service delivery and resident communication.
Implementation will begin with Saxon Weald’s inspection teams, providing early benefits in workload visibility, route planning and appointment reliability. The phased approach supports controlled adoption while laying the foundations for wider rollout across repairs and maintenance operations.
By embedding real-time scheduling within its existing Dynamics 365 environment, Saxon Weald aims to improve appointment certainty, reduce travel time, cut carbon emissions and make better use of its workforce. The approach also supports faster response to in-day changes, helping teams manage demand more effectively without disrupting resident appointments.
“We selected this solution because it provides practical, day-to-day support for how HomeFix plans and delivers services,” said Debbie Chun, Executive Director Strategy & Transformation at Saxon Weald. “Combining real-time scheduling optimisation with Dynamics 365 through BRIKHousing supports our goals to improve first-time fix rates, reduce avoidable travel and raise tenant satisfaction. It represents a step change in how we manage our resources and respond to demand in real time.”
Unlike legacy overnight or batch-based scheduling tools, the solution continuously updates schedules during the working day to reflect new jobs, skills requirements and changing travel conditions. This enables housing teams to maintain reliable appointment windows while responding quickly to emergencies and operational pressures.
Infinity Group will support Saxon Weald through implementation and change management, ensuring the solution is embedded effectively and delivers measurable improvements across inspection and repairs services.
