Wandle has begun a major overhaul of its repairs service after teaming up with leading field service management software provider, Totalmobile.
The housing association, which manages more than 7,000 homes across south London, is reshaping the way day-to-day maintenance is organised and completed so that its residents see quicker repairs and clearer updates.
As part of its Repairs Transformation Programme, Wandle is implementing Totalmobile’s award-winning Field First platform, which will bring scheduling, communication and reporting into one place, giving Wandle’s staff a live view of jobs in progress and helping them plan work more efficiently.
Francis Burrows, Executive Director – Customer and Operational Services at Wandle, said: “Our goal is simple: a repairs service people can rely on. Partnering with Totalmobile gives us modern tools and experienced support to make that happen for our residents.”
With the new platform, field operatives can view job details and update progress in real time, while residents receive automatic appointment confirmations and status messages. Managers will have better insight into patterns and performance, allowing quicker decisions when problems arise.
David Webb, Managing Director of Property and Facilities Management at Totalmobile, commented: “Wandle is taking practical, confident steps to put its residents first. Our Field First platform will help them cut down admin, keep its residents better informed and allow its teams to focus their efforts where they’re needed most.”
The rollout is part of a wider push across the housing sector to improve frontline services amid rising resident expectations and greater regulatory pressure. Wandle’s new in-house model and tech-led approach aims to address those challenges by delivering faster, more visible and more resident-focused housing repairs.
For more information about how Totalmobile’s platform is transforming service delivery for Wandle and housing providers across the country, visit totalmobile.com
