Lewisham Council has taken another major step in enhancing housing services by partnering with Totalmobile, a leading provider of field service management software, to modernise how repairs are managed and delivered across the borough.
As the Council improves its in-house service, Totalmobile’s award-winning Field First platform has now gone live across the Council’s repairs service, giving teams real-time visibility into repairs, improved data insights, and better communication with residents. The new software will also help the Council meet its ongoing commitments related to damp and mould prevention, Awaab’s Law, and the Decent Homes Standard, making homes safer and offering a more reliable service to residents.
Dean Cooper, Head of Repairs at Lewisham Council, said: “Improving the housing repair service is one of the highest priorities for the council. Working with Totalmobile means we now have the technology and expertise to support that change and will help us deliver a higher-quality, compliant and more responsive service for our residents.”
Through the platform, field operatives will now have immediate access to job details, safety information and reporting tools on location. Managers will also be able to monitor progress in real time, ensuring that urgent repairs and compliance-related work are completed quickly and to the required standard. It will also support its future ambitions to use advanced data to plan preventative maintenance and further improve housing conditions across the area.
Chris Hornung, Managing Director of Public Sector at Totalmobile, added: “Lewisham Council is taking a proactive approach to improving housing standards and delivering real value for residents. Our innovative Field First platform will give their teams the insight, flexibility and control they need to keep homes safe and well-maintained.”
Earlier this year, Totalmobile launched its Field First platform, which is now being adopted by an increasing number of housing providers and local authorities across the UK. The growing take-up reflects a shared commitment across the sector for smarter, more responsive public services where technology helps people deliver better outcomes for their communities.
To learn more about how Totalmobile is supporting transformation across the public sector, visit its Field Service Management Hub.
